Privacy Policy

We may collect or process the following categories of information:

• Information you provide: your name, email address, phone number, delivery details, and the contents of messages sent through our contact form, email, WhatsApp, or social-media channels.
• Order and support information: products ordered, transaction or payment status, delivery information, proof of purchase, and warranty details such as descriptions, photographs, or videos you choose to send us.
• Promotion information: referral or promotional codes you submit for verification and information required to administer a competition or giveaway.
• Website and technical information: pages viewed, referral source, approximate location, browser or device information, IP address, and security or server-log information generated when you use the website.
• Public social-media information: information made publicly available through interactions with Vexon's official social-media accounts, as described further below.

Please do not send passwords, full payment-card details, or other sensitive information that Vexon has not requested.

We use information where reasonably necessary to:

• respond to enquiries and provide product, order, delivery, and warranty support;
• process, fulfil, document, and manage purchases and related communications;
• operate the product catalogue, validate referral or promotional codes, and maintain website security;
• administer promotions and giveaways, including validating entries and selecting or contacting winners;
• measure website performance, understand how the site is used, prevent abuse, and improve our services;
• maintain business, accounting, fraud-prevention, and legal records; and
• comply with applicable law or protect the rights, safety, and property of Vexon, our customers, and others.

We do not sell or rent personal information.

For giveaways run on Vexon's Instagram account, we may use Meta's official Instagram API to retrieve publicly available comments on the relevant Vexon post. This may include an Instagram username, comment text, comment ID, timestamp, and the related post or media ID.

We use this information only for reasonable giveaway administration purposes, such as collecting entries, checking whether stated entry conditions are met, identifying duplicate or invalid entries, selecting a winner, documenting the result, and contacting or announcing the winner in accordance with the giveaway rules.

Giveaway information may be processed temporarily and a limited record of entries, validation decisions, and results may be retained where needed for transparency, fraud prevention, dispute handling, or record-keeping. Each giveaway may also have specific rules explaining eligibility, closing dates, prize conditions, and how winners are contacted. Instagram and Meta are independent platforms with their own terms and privacy practices, and a Vexon giveaway is not sponsored, endorsed, administered by, or associated with Instagram unless expressly stated otherwise.

The website may use essential cookies or similar technologies required for security, administration, and reliable operation. Restricted administrator areas use authentication technologies to maintain secure sessions. We do not use the public website to ask customers to create Instagram sessions.

We use privacy-conscious website analytics and hosting telemetry, including Vercel Analytics, to understand general traffic and performance. Security and rate-limiting systems may process network information, such as a protected or hashed representation of an IP address, to prevent excessive requests and abuse.

You can control cookies through your browser, although blocking essential technologies may prevent some features from working correctly.

We may disclose limited information to service providers that help us operate Vexon, subject to appropriate instructions and safeguards. These may include:

• website hosting, analytics, database, authentication, email, and security providers, including Vercel, Supabase, Amazon Web Services, and Upstash;
• Meta and Instagram when we use their official platform services;
• WhatsApp or other communication services when you choose to contact us through them;
• delivery, logistics, payment, accounting, and professional-service providers where necessary for an order or our business operations; and
• authorities or other parties when reasonably necessary to comply with law, respond to valid legal requests, prevent fraud, or protect rights and safety.

If Vexon is reorganised, sold, or transferred, relevant information may be transferred as part of that transaction subject to applicable safeguards.

We keep information only for as long as reasonably needed for the purposes described in this policy, including customer support, order fulfilment, warranty handling, giveaway administration, security, accounting, dispute resolution, and legal obligations. Retention periods vary according to the type of information and why it is held. Short-lived security identifiers may be retained for a much shorter period than transaction or warranty records.

We apply reasonable administrative and technical measures designed to protect information against unauthorised access, alteration, loss, or misuse. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

Some providers used by Vexon may process information outside Sri Lanka. When this occurs, we take reasonable steps to use reputable providers and handle information consistently with this policy and applicable requirements.

Our website may link to Instagram, Facebook, WhatsApp, payment services, delivery services, or other third-party websites. Those services operate independently and their own privacy policies apply. Vexon is not responsible for the privacy practices or content of third-party services.

Depending on the circumstances and applicable law, you may ask us to explain what information we hold about you, correct inaccurate information, or delete information that is no longer required. You may also withdraw a consent you previously provided, although this does not affect processing already carried out.

Include enough information for us to identify the relevant interaction, order, message, or giveaway entry. We may request reasonable verification before acting. We may retain information where required for legal, accounting, fraud-prevention, warranty, or dispute purposes. Removing a public Instagram comment through Instagram may stop future retrieval, but you can also contact Vexon regarding any separate giveaway record held by us.

Vexon's website is intended for a general shopping audience. If you are not old enough to provide information or enter a promotion independently under applicable requirements, please involve a parent or guardian. Giveaway-specific age or eligibility conditions will be stated in the relevant rules.

We may update this policy when our services, providers, or legal obligations change. The updated version will be published on this page with a revised effective date. Material changes may also be communicated through an appropriate additional notice.

Questions about this policy or Vexon's handling of information can be directed to:

Last updated: 9 August 2026