Commonly covered
- Manufacturing faults identified within the stated warranty period
- Functional defects that occur during normal intended use
- Issues covered by the applicable manufacturer or seller warranty
Warranty support
Clear guidance when something isn't right.
Warranty coverage varies by product. Vexon helps you understand the applicable terms, prepare a request, and move through the assessment process clearly.
How it works
Starting a warranty request
A simple process designed to gather the right information and give you a clear next step.
- 01
Find your purchase details
Keep your Vexon proof of purchase and the product packaging where possible. These details help us identify the item and its applicable warranty period.
- 02
Document the issue
Prepare a clear description of the problem, when it started, and any useful photos or video that show what is happening.
- 03
Contact Vexon
Send the product and issue details through WhatsApp or email. Our team will review the information and explain the next step.
- 04
Assessment and guidance
The item may need to be inspected. The available resolution will depend on the product's warranty terms and the assessment outcome.
Coverage guidance
What warranty generally means
Exact coverage is always determined by the terms provided for the individual product.
Commonly not covered
- Accidental, impact, liquid, or physical damage
- Damage caused by misuse, improper installation, or unsuitable power
- Normal wear, cosmetic changes, or consumable parts
- Unauthorised repair, modification, or tampering
These examples are general guidance, not a replacement for the warranty terms supplied with a specific product. Coverage and resolution are confirmed only after the request is reviewed.
Need support?
Tell us what happened and we'll guide you.
Contact Vexon with your purchase details and a clear description of the issue to begin.